Returns, Refunds & Exchanges

At Emerald Elaine, we take pride in the quality of our products and appreciate your support of our small business. Please review our policy before placing your order.

Feel free to reach out at anytime regarding any issues raelynn@emeraldelaine.com

All Sales Are Final

Due to the nature of our products, all sales are final.

Accessories

We do not accept returns, exchanges, or refunds on any accessory items, including but not limited to:

• Hats
• Jewelry
• Squishies
• Tumblers
• Bags
• Other non-apparel merchandise

Apparel

We do not offer returns or refunds on apparel. However, if you believe your item has a manufacturing defect or was received damaged, please contact us within 5 days of delivery. Defective items are reviewed and handled on a case-by-case basis.

Custom Orders

All custom apparel and personalized products are final sale. Because each custom design is created specifically for you, we provide an opportunity for customer approval before printing and pressing begins. Once final approval has been given and production starts, no changes, cancellations, returns, or refunds can be made.

We're Here to Help

Your satisfaction is important to us. If you experience an issue with your order, please don't hesitate to reach out. While our sales are final, we are committed to providing excellent customer service and will do our best to resolve any concerns fairly and promptly.

Thank you for supporting Emerald Elaine, LLC!